Refund policy

Last updated: November 14, 2026

Monogram Men pieces are made to order, and most are personalized for you. Please read this policy before you buy.

Personalized items are final sale

Because each item is made to your design, initial, name, or message, we cannot accept returns, exchanges, or refunds for:

  • Change of mind, or deciding the item is not needed
  • Ordering the wrong design, finish, color, or size
  • Spelling, punctuation, or wording that you entered incorrectly at checkout, or a design variant you selected by mistake
  • Expectation of a different font, placement, or leather/metal shade within normal handmade variation

Please check names, dates, initials, and the design variant carefully before you complete your order.

When we will make it right

Contact us if any of the following is true:

  • The item arrives damaged, or is clearly defective
  • You received the wrong product, wrong finish, or wrong engraving/embroidery compared with what you ordered
  • The package is lost in transit, or tracking has not meaningfully updated for an unusually long time
  • We made an error (for example, we applied the wrong design)

In those cases we will, at our option, replace the item or refund you. Replacement is our usual first step, so you get the correct piece as quickly as possible. You do not need to ship the original item back to us unless we specifically ask.

How to contact us

Email Stajbag1@gmail.com (or use the contact form on our website) and include:

  • Your order number and the email used at checkout
  • A short description of the problem
  • Clear, well-lit photos (required for damage, defects, or wrong-item claims):
  • The whole item, and a close-up of the damaged or incorrect area
  • The engraving or embroidery, readable
  • The packaging it arrived in, if you still have it
  • For a missing package that tracking marks delivered: a photo or screenshot of the tracking page

Please write to us as soon as you can, and no later than 30 days after delivery (or after the estimated delivery date, if the package never arrives). For orders shipped outside the United States, we can usually help for up to 55 days after delivery on ShineOn items. The sooner we hear from you, the sooner we can file a claim with our production partners.

Shipping, duties, and "delivered" packages

Standard US shipping is included in the price unless a product page says otherwise. Once a carrier has the package, delivery is in the carrier's hands. If tracking shows the package as delivered but you do not have it, contact us with the tracking screenshot.

International customers (if we accept an international order) are responsible for duties, taxes, and customs fees. Delays at customs are common and are not, by themselves, a reason for a refund.

Care

Leather, plated metal, and engraved finishes can wear if they are not cared for. Follow the care notes on the product page (generally: wipe with a soft cloth, avoid water, abrasives, and harsh chemicals). Damage from wear, water, or chemicals after delivery is not a manufacturing defect.

Questions

If something about your order is wrong, start with us at Stajbag1@gmail.com. We will walk you through the next step.

This policy does not affect any rights you have under applicable law that cannot be waived.